Effective Date: January 15, 2025

1. Introduction

Welcome to SocialEdge AI ("we," "our," or "us"), operated by SocialEdgeAI LLC. We are committed to protecting your privacy and being transparent about how we collect, use, and safeguard your information when you use our AI-powered Facebook page automation service.

This Privacy Policy explains how we handle your data when you use SocialEdge AI. Please read this policy carefully. If you do not agree with our practices, please do not use our Service.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Email address - for account identification and communication
• Password - stored securely using industry-standard hashing
• Account preferences - timezone, notification settings

2.2 Business Profile Information

To create your personalized AI brand agent, we collect:

• Business name and location
• Target demographic description
• Brand voice and personality
• Business goals and objectives
• Images and visual content you upload

2.3 Facebook Integration Data

When you connect your Facebook page, we collect and store:

• Facebook User ID (app-scoped, not your public Facebook ID)
• Facebook Page information - Page ID, name, access permissions
• Access tokens - to manage and post content to your page
• Page insights and analytics - to optimize content performance

Important: We only access Facebook data you explicitly grant permission for through Facebook's authorization process.

2.4 Payment Information

For billing our $19.99/month subscription:

• Payment processing - handled securely by Stripe (we do not store payment details)
• Billing information - subscription status, billing dates, transaction records
• Stripe Customer ID - to manage your subscription

2.5 Usage and Technical Data

To provide and improve our service, we automatically collect:

• Service usage - features used, content generated, posts scheduled
• Technical information - IP address, browser type, device information
• Performance data - system performance, error logs, service reliability metrics
• Session data - login times, session duration, user interactions

3. How We Use Your Information

3.1 Core Service Delivery

• AI Content Generation - Create personalized posts based on your brand profile
• Facebook Page Management - Schedule and publish content to your connected pages
• Brand Personality Development - Analyze your inputs to create consistent brand voice
• Content Optimization - Improve post performance based on engagement data

3.2 Account Management

• Authentication and security - Verify your identity and protect your account
• Subscription management - Process payments and manage billing
• Customer support - Respond to inquiries and resolve issues
• Service communications - Send important updates and notifications

3.3 Service Improvement

• Analytics and insights - Understand service usage patterns
• Feature development - Identify opportunities for new features
• Quality assurance - Monitor and improve AI content quality
• Security monitoring - Detect and prevent security threats

4. Data Sharing and Disclosure

4.1 We Do NOT Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4.2 Service Providers

We share data with trusted service providers who help us operate our service:

• Stripe - Payment processing and subscription management
• Facebook/Meta - For posting content to your Facebook pages
• OpenAI - AI content generation services
• DigitalOcean - Cloud hosting and file storage
• Email providers - For sending service notifications

These providers are contractually required to protect your data and use it only for specified purposes.

4.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal process or government requests
• Protect our rights, property, or safety
• Protect users or the public from harm
• Investigate potential violations of our Terms of Service

5. Facebook Data and Third-Party Integration

5.1 Facebook Platform Compliance

Our service integrates with Facebook's platform. We:

• Comply with Facebook's Platform Terms and Policies
• Only access data you authorize through Facebook's permission system
• Use Facebook data solely to provide our posting and content services
• Respect Facebook's data retention and deletion requirements

5.2 Facebook Data Usage

Facebook data we access is used to:

• Post content to your Facebook page(s)
• Retrieve page information and posting permissions
• Access basic insights for content optimization
• Maintain connection between our service and your pages

5.3 Revoking Facebook Access

You can revoke our access to your Facebook data at any time by:

• Going to your Facebook Settings > Apps and Websites
• Finding "SocialEdge AI" and clicking "Remove"
• Using our account deletion feature

6. Data Security

We implement comprehensive security measures to protect your data:

6.1 Technical Safeguards

• Encryption - Data encrypted in transit (HTTPS/TLS) and at rest
• Access controls - Strict employee access controls and authentication
• Monitoring - Continuous security monitoring and threat detection
• Regular updates - Security patches and software updates

6.2 Organizational Safeguards

• Employee training - Regular privacy and security training
• Data minimization - We collect only necessary data
• Regular audits - Security assessments and compliance reviews
• Incident response - Procedures for handling security incidents

Note: While we implement strong security measures, no system is 100% secure. We continuously work to protect your data and will notify you of any significant security incidents.

7. Your Data Rights and Choices

7.1 Access and Portability

• View your data - Access your profile information through your account
• Data export - Request a copy of your data (contact support)
• Account dashboard - View and manage your settings and preferences

7.2 Correction and Updates

• Profile editing - Update your business information anytime
• Account settings - Modify preferences and notification settings
• Contact us - Request corrections to your data

7.3 Data Deletion

Complete Account Deletion:

• Use the "Cancel Subscription & Delete Account" feature in your profile
• This permanently deletes all your data including:
  • Account information and business profile
  • All uploaded images and content
  • Scheduled posts and AI-generated content
  • Facebook connection and access tokens
  • Billing and subscription information
• Deletion is immediate and cannot be undone

Facebook Data Deletion: If you connected via Facebook and want only Facebook-related data deleted, you can:

• Remove our app through Facebook's app settings
• Email us at myrick@socialedgeai.app with subject "Facebook Data Deletion Request"
• We will confirm deletion within 30 days

8. Data Retention

We retain your data only as long as necessary:

• Active accounts - Data retained while your subscription is active
• Cancelled accounts - Data deleted immediately upon account cancellation
• Payment records - Billing data retained for tax and legal requirements (typically 7 years)
• Security logs - Technical logs retained for security purposes (typically 90 days)
• Legal holds - Data may be retained longer if required by law

9. International Data Transfers

Our service is based in the United States. If you use our service from outside the US:

• Your data may be transferred to and processed in the United States
• We ensure appropriate safeguards for international transfers
• Data protection may differ from your local jurisdiction
• By using our service, you consent to this transfer

10. Children's Privacy

SocialEdge AI is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately and we will delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. When we make material changes:

• We will update the "Effective Date" at the top
• We will notify you via email or service notification
• We will provide at least 30 days' notice for significant changes
• Continued use of our service constitutes acceptance of the updated policy

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

We will respond to privacy-related inquiries within 30 days.

---

By using SocialEdge AI, you acknowledge that you have read and understood this Privacy Policy.